Returns

You can return or exchange any order within 14 days of receiving it. Casablanca offers a by-post return option through our Return Portal, subject to your country of delivery, or through your own method of return.

Customers in the United States who wish to return their order must contact our customer service team to receive a return label.

Return Portal
Complete the return form on our Return Portal to generate a return label if you are based in Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

Kindly note that we will deduct the return charge from your refund (€10 for the Netherlands, Belgium, Luxembourg and Germany, €15 for the rest of Europe and €45 for the United States).

We kindly advise entering your order number, for example "#12345", and email address to start the process. Please place all order documentation inside the box and securely adhere the waybill and/or commercial invoice, if applicable, to the outside of the parcel and retain all proof of sending.

For all other destinations, we kindly ask you to return this with your preferred carrier to the below address and retain all proof of sending.

Casablanca Returns
c/o Bleckmann Fulfilment
Industrieweg 38C
BE 2280 Grobbendonk
Belgium

You may use any postal service at your own risk, Casablanca cannot take responsibility for items damaged or lost in the return transit. Please make sure all return packages are sent with a trackable, insured service and items are well packaged.

We operate a consolidated return service meaning that once your return tracking states 'delivered' to our hub this will be returned to our warehouse to commence the routine quality checks and exchange/refund processing. Kindly note that this process may take 10 business days. Once your refund has been issued, funds may take 3 to 5 business days to show in your account depending on your bank. 

Articles must be unworn, unused and in a sellable condition, with all original tags attached. If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.

We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer.